Talk:OTRS

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Check the new howto for web applications, this can simplify install by automating some steps. http://wiki.contribs.org/Generic_WebApp_rpm

Snoble 19:27, 15 September 2007 (MDT)

ABOUT CRONTAB I don't really thing everything needs to be run as the otrs user. I had luck today by using

crontab -e

and adding in the various cron lines. 'i' to insert and paste in your work. Mine looked like this


*/20 * * * * /opt/otrs/bin/GenericAgent.pl >> /dev/null

  • /10 * * * * /opt/otrs/bin/GenericAgent.pl -c db >> /dev/null

45 */2 * * * /opt/otrs/bin/PendingJobs.pl >> /dev/null 10 0 * * * /opt/otrs/bin/otrs.cleanup >> /dev/null

  • /10 * * * * /opt/otrs/bin/PostMasterMailbox.pl >> /dev/null

01 01 * * * /opt/otrs/bin/RebuildTicketIndex.pl >> /dev/null 55 */2 * * * /opt/otrs/bin/DeleteSessionIDs.pl --expired >> /dev/null 35 * * * * /opt/otrs/bin/UnlockTickets.pl --timeout >> /dev/null

wq

to save it. This worked for me so far, but I've only seen thngs run for a couple of hours and I'm not sure I have all the functionality up and running.

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