osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-
based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support
requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable,
open source, and easy to setup and use. The best part is, it's completely free.
At this point download the latest osTicket. Uncompress the files and upload files and directories in upload directory to a
directory of your choice on your server. For example /opt/osticket
osTicket installer needs to be able to write and modify ostconfig.php found in the upload's root directory. Change the
permission settings for the ostconfig.php file so that it is writable by the webserver.
tar xvzf osticket_1.6.rc3.tar.gz
mv /temp/downloads/osticket_1.6.rc3 /opt/osticket
chown -R www.www /opt/osticket
chmod 750 /opt/osticket
mkdir -p /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
mkdir -p /opt/osticket/upload/attachments
chmod 777 /opt/osticket/upload/attachments
chmod 777 /opt/osticket/upload/ostconfig.php
Create a Template Fragement
# osticket Alias /support /opt/osticket/upload <Directory /opt/osticket/upload> Options -Indexes AllowOverride None order deny,allow deny from all allow from all AuthName "osticket" AuthType Basic AuthExternal pwauth Satisfy all AddType application/x-httpd-php .php .php3 php_admin_value open_basedir /opt/osticket/upload/:/tmp php_flag magic_quotes_gpc on php_flag track_vars on </Directory>
Save by pressing Ctrl x, press y to save changes and press enter
mysql -e "create database osticket"
mysql -e "grant all privileges on osticket.* to osticketuser@localhost identified by 'osticketpassword'"
mysql -e "flush privileges"
Using web installation script
Once all of the above steps are complete, you can complete the installation and basic setup in a web browser. You can invoke
the installer by simply browsing the osTicket URL http://www.yourdomain.com/support/setup/
If the setup script has finished running with no errors, then congratulations osTicket is installed. Your next step should
be to fully configure your new support ticket system for use, but before you get to it please take a second to cleanup.
Change permission of ostconfig.php to 644
Delete install directory.
We are done! You can now log in with the username and password you created during the install process. After a successful
log in, you can proceed with the next step, Post-Install Setup.
chmod 644 ostconfig.php