Cerberus Helpdesk

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Cerberus Helpdesk

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Cerberus Helpdesk is a web based email management software created using PHP and MySQL which gives you the ability for your support staff to submit and update support tickets, create SLA plans for supported clients, Knowledgebase integration and more.

cd /usr/local/src
wget http://www.cerberusweb.com/downloads/cerberus-gui-3.6.431.tar.gz
wget  http://www.cerberusweb.com/downloads/cerberus-support-center-3.6.431.tar.gz
tar xvzf cerberus-gui-3.6.431.tar.gz
mv /usr/local/src/cerberus-gui/ /opt/cerberus/
tar xvzf cerberus-support-center-3.6.431.tar.gz
mv /usr/local/src/support-center/ /opt/cerberus/support-center/
chown -R www.www /opt/cerberus
chmod 777 /opt/cerberus/config.php
chmod 777 /opt/cerberus/install/siteconfig/index.php
chmod 777 /opt/cerberus/support-center/cerberus-support-center/config.php

Create Cerberus Database

mysql -e "create database cerberusdb"
mysql -e "grant all privileges on cerberusdb.* to cerberus@localhost identified by 'yourpassword'"
mysql -e "flush privileges"


Create a Template Fragement

mkdir -p /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
cd /etc/e-smith/templates-custom/etc/httpd/conf/httpd.conf/
pico 88cerberus
# Cerberus - Help Desk Support Center

Alias  /cerberus  /opt/cerberus
Alias  /support-center  /opt/cerberus/support-center

<Directory /opt/cerberus>
    order deny,allow
    deny from all
    allow from all
    AuthName "Cerberus"
    AuthType Basic
    AuthExternal pwauth
    Satisfy all
    AddType application/x-httpd-php .php .php3 .phtml
    php_admin_value open_basedir /opt/cerberus:/tmp
</Directory>

Save by pressing Ctrl x, press y to save changes and press enter 
expand-template /etc/httpd/conf/httpd.conf
/etc/rc.d/init.d/httpd-e-smith restart

Change into the cerberus directory and edit the file config.php, Set the values for your database configuration on the following lines with the database, user name & password that was used when creating the database steps above:

cd /opt/cerberus
pico config.php


example of config.php

<?php

// Database connection information
// Type your information in between the single quotes ('s) below

define("DB_SERVER",'localhost');   
define("DB_NAME",'cerberusdb');
define("DB_USER",'cerberus');
define("DB_PASS",'yourpassword');


// [JAS]: IPs that we'll allow to view upgrade.php.  
//   Add yours here at the end, or replace a 0.0.0.0
//   Partial IP masks are allowed.

$authorized_ips = array("127.0",
                                   "192.168.1",
                                   "0.0.0.0",
                                   "0.0.0.0"
                                   );


Save by pressing Ctrl x, press y to save changes and press enter

check your file permissions!From the cerberus-gui directory, run the following:

chmod -R 644 *
chmod -R 666 logo.gif
find . -type d -exec chmod 755 {} \;
chmod -R g+w templates_c tempdir
chmod -R a+r support-center/

Congratulations! The GUI set up is complete.

Load the installation checker URL up in your web browser, i.e., http://www.yourdomain.com/cerberus/install/

Cerberus Helpdesk Installer.jpg


User: superuser Password: superuser

Russell Taihn